The 5 Aspects of Service Design

  1. Service solutions: Include all of the functional requirements, resources and capabilities needed and agreed upon
  2. Service Management systems and tools: To ensure consistency with other services and guarantee that supporting and dependent services are adequate to maintain on-going reliable service delivery
  3. Technology architectures and management systems: To ensure they are consistent with the new service and are suitable to operate and maintain it
  4. Processes: To ensure that the process, roles and responsibilities are adequate to operate, support and maintain the new or changed service
  5. Measurement methods and metrics: To ensure that the methods can provide the required metrics on the service.
Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s