The 5 Aspects of Service Design

  1. Service solutions: Include all of the functional requirements, resources and capabilities needed and agreed upon
  2. Service Management systems and tools: To ensure consistency with other services and guarantee that supporting and dependent services are adequate to maintain on-going reliable service delivery
  3. Technology architectures and management systems: To ensure they are consistent with the new service and are suitable to operate and maintain it
  4. Processes: To ensure that the process, roles and responsibilities are adequate to operate, support and maintain the new or changed service
  5. Measurement methods and metrics: To ensure that the methods can provide the required metrics on the service.

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